Outlet Manager Akowonjo

 ROLE SUMMARY
The Outlet Manager is responsible for the profitability of the outlet. He/She performs outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and Back of House support. The Outlet Manager would , interact with customers and support employees to maximise revenue generation and enhance the customer experience. He/She maintains high standards of quality control, hygiene, health and safety in the outlet.

 ESSENTIAL FUNCTIONS
Primary responsibilities include:

 Oversee the daily operations of the outlet for efficient operations.
 Ensure that the facility consistently meets cleanliness, maintenance, and safety. standards, including Back Of House areas.
 Delegate tasks appropriately to team members and assist the team as required.
 Ensure that products are being served in compliance with operating procedures.
 Ensure that service stations are clean, organized and well stocked at all times.
 Manage cost and quality controls.
 Manage outlet and equipment maintenance.
 Manage the customer experience.
 Develop cost-effective operational plan to achieve outlet goals.
 Establish operational strategies to meet quality and customer service standards.
 Manage Front Of House and Back Of House Shifts.
 Ensures compliance with the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies.
 Obtain customer feedback and recommend necessary outlet operational changes.
 Organise regular meetings to discuss about issues and outlet updates.
 Optimise workforce for service excellence.
 Assist in cash handling activities and develop expense and revenue reports.