Shop Supervisors

Is involved with the delivering excellent customer services and maintain a high level of customer management always.
Is involved in the set-up and effective operations of the shop within company policy, always.
is involved in the results achieved in the shop including profit and loss performance, mega stock and standards.
Ensures that opening and closing procedures are adhered to, in line with company policy.
Responsible for the security, health and safety of staff, customers and property.
Is involved in overseeing all areas of the shop including third-party providers
Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed; understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.
Make use of all inventory management tools
Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons
Manage all delivery process including, timely stock counts, line checks, wastage reports and loss investigation etc.
Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises always.
Carry out risk assessments to ensure staff and customers safety, ensure the adherence to children specific guidelines.
Monitor and manage all maintenance issues and manage third party contractors, including cleaners where applicable.
Manages the shop including motivating and leading the team to work to the highest standard always.
Manages the day to day performance of subordinates in line with company policies and procedures.
Manages and maintain subordinates welfare and trainings with the help of the Human Resources team.
Always adhere to all company policies and procedures and licensing laws.
Is involved in establishing marketing strategies to meet the organizational sales and performance objectives
Ensure the customer service survey forms are duly filled by customers
Promote the Customer loyalty programme
Ensures that the business operations run smoothly and according to the company’s policy.
Helps to carry out research and analyse the current market conditions, competitor information and proffer recommendations to Management.
Engage customers to participate in the customer loyalty program.
Contribute to the development of the brand.
Carry out other duties as instructed by the Shop Manager, and Managing Director.