IT Services Manager
Ondo, Ondo
Posted yesterday
- Company:
- Bridgemead HR and Business Advisory Solutions
- Company Description:
- # About Us At Bridgemead HR and Business Advisory Solutions, we are passionate about empowering businesses to achieve their goals. As a dynamic and innovative consulting firm, we specialize in providing expert Human Resources (HR) and business advisory services to organizations across various industries. *Our Story* Founded on the principles of excellence, integrity, and innovation, Bridgemead HR and Business Advisory Solutions was established to bridge the gap between business strategy and operational efficiency. Our team of experienced professionals is dedicated to delivering tailored solutions that meet the unique needs of each client. *Our Mission* Our mission is to provide strategic HR solutions, operational support, and business advisory services that foster growth, improve performance, and enhance overall success. We strive to build long-lasting partnerships with our clients, working collaboratively to achieve their business objectives. *Our Values* At Bridgemead HR and Business Advisory Solutions, we operate on a foundation of core values, including: 1. *Integrity*: Operating with transparency, honesty, and ethics. 2. *Expertise*: Delivering high-quality services through experienced professionals. 3. *Innovation*: Embracing creativity and innovative solutions. 4. *Collaboration*: Fostering strong partnerships with clients and stakeholders. 5. *Results-Driven*: Focusing on achieving measurable results and outcomes. *What We Do* Our comprehensive range of services includes: 1. HR Advisory 2. Recruitment and Talent Management 3. Organizational Development 4. Business Strategy and Planning 5. Operational Support
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
1. Ensure timely and effective delivery of IT services.
2. Manage IT service desk and incident management processes.
# Service Level Management
1. Develop and manage service level agreements (SLAs).
2. Monitor and report on service level performance.
# IT Service Management
1. Implement and maintain IT service management processes.
2. Ensure alignment with ITIL or other industry frameworks.
# Team Management
1. Lead and manage IT service teams.
2. Recruit, train, and develop IT staff.
# Customer Relationship Management
1. Build and maintain relationships with customers.
2. Ensure customer satisfaction with IT services.
# Budgeting and Cost Control
1. Manage IT budgets and costs.
2. Optimize IT spending and resource allocation.
# Vendor Management
1. Manage relationships with IT vendors.
2. Negotiate contracts and agreements.
# Continuous Improvement
1. Identify areas for improvement in IT services.
2. Implement process enhancements and monitor results.
# Communication
1. Communicate IT services and strategies.
2. Provide IT guidance and support.
