HR Operations Coordinator

Yaba, Lagos

Posted more than 30 days ago

Company:: HR-ON-WHEELS
Company Description:: HRonwheels Nigeria is a leading human resources and consultancy firm renowned for its innovative approach to HR solutions. We are committed to transforming the workplace by offering comprehensive HR services that include recruitment, training, and development, performance management, and employee engagement. Our team of dedicated professionals works tirelessly to match top talent with rewarding career opportunities across various industries.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

We are seeking a highly organized and proactive HR Operations Coordinator to oversee all HR engagements, manage client interactions, and monitor the operations of HR associates on our team. This role requires a dynamic professional who can ensure smooth HR service delivery while maintaining strong client relationships. The ideal candidate will have a strong background in HR processes, excellent communication skills, and the ability to lead and coordinate a team efficiently.

Responsibilities
• Serve as the primary point of contact for clients, ensuring their HR needs are met efficiently.
• Manage end-to-end HR engagements, including talent acquisition, onboarding, performance management, and employee relations for clients.
• Develop and maintain strong client relationships by providing strategic HR guidance and solutions.
• Ensure timely resolution of client inquiries and HR-related concerns.
• Oversee the activities of HR associates, ensuring adherence to best practices and service excellence.
• Monitor HR service delivery, ensuring alignment with client expectations and company standards.
• Implement and improve HR operational processes for better efficiency and effectiveness.
• Track and report HR metrics to assess team performance and client satisfaction.
• Ensure compliance with labor laws and HR best practices across client engagements.
• Assist in drafting, reviewing, and implementing HR policies for both internal and client-facing purposes.
• Stay updated with industry trends and labor regulations to provide informed guidance.
Qualifications & Skills:
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR operations, preferably in a consulting environment.
• Strong knowledge of HR processes, labor laws, and compliance standards.
• Excellent client management and communication skills.
• Proven ability to coordinate and oversee a team.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.