Customer Care and Field Force Supervisor

Raya Distribution Nigeria is a company that operates in the distribution and Retail sectors, providing a range of services such as distribution, Retail, After Sales and logistics solutions. They are part of the larger Raya Holding for Financial Investments, which is based in Egypt and operates in multiple sectors including information technology, consumer electronics, and logistics.
We are recruiting to fill the position below:
Job Title: Customer Service & Field Force Supervisor
Location: Ikeja, Lagos
Employment Type: Full-time
Location: Lagos
Job Requirements:
• Strong experience in the mobile phone industry (preferably with a major brand or distributor).
• Proven track record of managing promoters and field teams across multiple locations.
• Ability to analyze market trends and customer feedback to drive service improvements.
• Excellent skills in people management, felid relations, and performance evaluation.
• Strong understanding of customer service operations, including KPIs, escalation handling, and customer satisfaction initiatives.
• Willingness to travel frequently and manage on-ground operations.
• Strong communication, reporting, and coordination skills.
• Full awareness of Lagos Markets .
• Minimum 5 years experience.
Qualifications
o Candidates should possess a Bachelor's Degree / HND / OND in business Admin, Marketing or related field.
o 5-7 years of experience in Customer Care Team Lead.
o Strong Wholesale experience.
o Strong key Account management experience.
o Excellent networking skills.