Client Service Officer

* Receive phone calls from customers.

*Solve problems and escalate overwhelming ones to the Business Manager.

* Take customers' orders and ensure they are appropriately attended to.

*Maintain a positive, empathetic, and professional attitude towards customers.

*Responding promptly to customer inquiries.

* Keep records of customer interactions, transactions, comments, and complaints.

* Communicating and coordinating with colleagues as necessary

* Providing feedback on the efficiency of the customer service process

* Ensuring customer satisfaction and providing professional customer support.
* Prepare and send comprehensive quotations to clients to generate sales

*Provide pricing and delivery information, process orders, and form applications, and requests.

*Promptly meet client orders of goods and services, ensuring that the company-set service standards are achieved.

Requirements:

* BSC/HND in Science/Social Science

* Male/Female with working experience, fast learning, and proactive ready-to-work attitude and ability.

* Ability to work as part of a team.

* Result-driven as this is a high-performance output environment.

* Ability to self-manage and self-motivate.

*Dynamic and enthusiastic person with good written and verbal communication skills.

* Persuasive and influencing skills, strong negotiating skills.

* Good work organization, time management skills, and ability to work under pressure.

* Ability to stay calm when customers are stressed or upset.

* Comfortable using computer

* Experience working with customer support service

What we offer:
* Competitive salary and benefit package
* Collaboration and a supportive team environment
* Opportunities for professional development and growth.

If you are motivated and creative, and looking to join an innovative company, please submit your resume/CV to [email protected] using the job title as the subject of the mail.
Please note: Only qualified candidates will be shortlisted and reached out to.