Customer Service Rep

The Client Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience. The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction.

Requirements
* Minimum HND/B.Sc in Business, Marketing, Communications, or a related field & completed NYSC
* Must live within Anthony, Maryland, or its environs.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and to work effectively in a high intensity atmosphere (speed and accuracy is of essence here
- Proficiency in Microsoft Office Suite.
- Attention to detail and a customer-first mindset
* Ability to upsell & cross-sell
* Ability to generate leads
* Minimum of 1-3 years experience in similar role
* Must be available for immediate employment

Job Roles
* Process orders from the website accurately, speedily, and efficiently.
* Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.
* Maintain records of customer interactions, transactions, and complaints
* Assist customers with product and service selection based on their needs.
* Identify opportunities to upsell or cross-sell products and services to meet customer needs.
* Coordinate logistics by liasing with 3rd party logistics and tracking orders

Dress code:
Business casual

Work Hours
Monday-Friday: 9am-5pm
Saturday: 10am-2pm

How To Apply
Send a cover letter and CV to the email address, using the job title as the subject of the email