Customer Service Representative

Ibadan, Oyo

Posted 10 days ago


Company:: Fort Knox Outsourcing
Company Description:: Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible! Excellent outourcing services across diverse clientele in Nigeria. Talent aquisition for business development and growth Credential verification and background checks for employee The Company’s directors and management team are experienced individuals with human resources background, people relations skills, customer service orientation and ex-corporate executives from the financial and telecommunication services industries with high levels of integrity and moral standing.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

Job Title: Customer Service Representative
Location: Ibadan
Salary: 150,000
Job Type: Full Time

KEY ACCOUNTABILITIES

Oversee the efficient and effective handling of customer complaints through various channels. • Investigate and analyze complaints to identify root causes and patterns.
Collaborate with relevant departments to address and resolve customer issues promptly.
Continuously review and enhance the complaint management process for efficiency and effectiveness.
Implement improvements to prevent recurring issues and streamline resolution procedures.
Work closely with cross-functional teams to address systemic problems contributing to customer complaints.
Stay abreast of industry regulations and ensure the bank's complaint management practices comply with all relevant laws and guidelines.
Collaborate with legal and compliance teams to address regulatory concerns and implement necessary changes.
Develop and maintain comprehensive reporting on complaint trends, resolutions, and customer feedback.
Provide regular reports to senior management, highlighting key performance indicators and areas for improvement.

QUALIFICATIONS
Bachelor's degree in Business, Finance, or a related field. Master's degree is a plus.
Proven experience in complaint management within the banking or financial industry.
Strong understanding of banking operations, products, and services.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal skills.
Ability to collaborate with cross-functional teams.
Knowledge of regulatory requirements related to complaint management.
Over 3 years working experience in the Fintech or banking industry with an understanding of customer complaint management and regulatory compliance