Customer Care Officer

Ikeja, Lagos

Posted yesterday

Company:: Pruvia Integrated Limited
Company Description:: Pruvia Integrated Limited, we are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization we are driven by the dictum of ‘Impossibility is Nothing’. PIL was conceived in 2007, as regards to its incorporation and duly registered in 2013 with Corporate Affairs Commission of Nigeria (CAC) with Registration Number RC xxxxxxx. It originated in response to providing world class services and solutions to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos. Our Stream of Services ranges from Human Resource Management, (Talent Acquistion Management Recruitment, Outsourcing, Sales Outsourcing, Training & Development, Employment Verification Sevices (Background Check), Outsourcing, Job Crisis Management, HR Consultancy), Fleet Management Operation & Marking & Business Support Services. We offer the best candidates to our clients and also offer end to end solutions in terms of Manpower development and supply. Our clients represent the entire spectrum of the Commerce, Hospitality, Information technology, Media, Finance & Insurance Sector, Automobile, Oil & Gas Sector, Real Estate, Manufacturing, FMCG and Small and Medium Enterprises and Communications industry. Pruvia was established by individuals who had diverse experience in professional programs in Human Resource Management, Business Management, and Marketing etc. PIL was formed with achieving and exuding corporate standards in providing solutions and quality service delivery in our core areas (Human resource management, Training, Market Activation/Campaign etc).
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

Job Title: Customer Care Officer
Job Type: Full Time
Location: Ikeja Lagos
Company: Real Estate

Job Brief
Our Client, a major player in the real estate sector, is looking for a Customer Care Officer. The Customer Care Officer will capitalize on Identifying and assess customers’ needs to achieve satisfaction.

Job Responsibilities/Description
· Excellent knowledge about latest tourism trends
· Suggest suitable travel options that best suite clients' needs
· Contact potential clients through cold calls and emails
· Provide trustworthy feedback and after-sales support through crosselling.
· Strong phone contact handling skills and active listening
· Build sustainable relationships and trust with new and existing customers through open and interactive communication
· Research destination and travel prices, customs, weather conditions, reviews etc.
· Research and study clients’ specifications and wishes
· Suggest suitable travel options that best suite clients' needs
· Meet personal/customer service team sales targets and call and message handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits
· Keep records of customer interactions, process customer accounts and file documents
· Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Good verbal communication by following guidelines and policies
· Manage large amounts of incoming phone calls, messages and mails
· Provide accurate, valid and complete information by using the right methods/tools

Job Requirement
· HND/BSC in any field
· 2-3years experience as a Customer Care Executive in a travels and tour company
· Proficiency in English
· Good knowledge of CRM

Salary 100k