Customer Service Representative
Ikeja, Lagos
Posted today
- Company:
- Whoosh NG
- Company Description:
- Whoosh NG is a logistics business with one of the best operations processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, providing support, resolving issues, and ensuring a smooth and satisfactory logistics experience from pickup to delivery.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, live chat, and social media.
Resolve customer complaints efficiently, professionally, and with empathy.
Track shipments and provide timely updates to customers.
Liaise with operations and dispatch teams to ensure successful order fulfillment.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Escalate unresolved issues to the appropriate departments for further investigation.
Gather customer feedback and relay insights to relevant teams for service improvement.
Stay updated on company policies, service offerings, and operational procedures.
Requirements:
OND/HND/BSc in any field (preferably in Business Administration, Communications, or related disciplines).
1-2 years experience in a customer-facing role, preferably in the logistics or e-commerce industry.
Strong communication skills in English (written and verbal); knowledge of local languages is an advantage.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with CRM systems, tracking software, and Microsoft Office Suite.
A positive attitude, patience, and a passion for helping people.
Ability to work under pressure and handle difficult situations with professionalism.
Working Conditions:
Full-time role (Monday–Saturday, with Saturday being a half day).
Hybrif role
Benefits:
Competitive salary
Performance-based incentives
Health insurance
Career growth opportunities
A vibrant, supportive team environment
