Customer Service / Telesales Representative
Shomolu, Bariga, Lagos
Posted 8 days ago
- Company:
- WashStationNG
- Company Description:
- WashStation is a premium laundry service that provides convenience, quality, and reliability for individuals. We offer personalized pick-up and delivery laundry solutions, ensuring that customers save time and enjoy expertly cleaned and cared-for garments. At WashStation, we pride ourselves on exceptional customer service, timely deliveries, and a commitment to maintaining the highest standards in fabric care. Our goal is to redefine laundry services by combining modern convenience with a customer-first approach, making us the trusted choice for hassle-free laundry solutions.
- Contract Type:
- Remote
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Number of vacancies:
- 2
Job Description
Key Responsibilities:
Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms
Reach out to leads, follow up on interest, and convert to customers
Provide updates on order status, issues, and pickup schedules
Manage telesales and CRM input for every new and existing customer
Communicate courteously and clearly—no messages left unread or unresponded
Work closely with the operations team to ensure timely pickups and deliveries
Provide updates on leads, customer concerns, and feedback
Suggest improvements based on recurring customer pain points
What We’re Looking For:
Strong communication and interpersonal skills
Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools
Proactive and can work with minimal supervision
Sales-driven with the ability to persuade and follow up effectively
Previous experience in customer service or telesales is a bonus (will be trained)
A team player with great attention to detail
Must be based in Lagos.
