Technical Help Desk - Victoria Island

Victoria Island, Lagos

Posted 2 days ago

Company:: Ascentech Services Limited
Company Description:: Ascentech Services Ltd is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: - Recruitment and Selection - Outsourcing - Training and Development To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor
Number of vacancies:: 3

Job Description

Job Title: Engineer - Inshop Technical Support (Technical Help Desk)
Location: Lagos Island
Experience: 1-2 years
Job Type: Full-time

Job Summary:

Our client is seeking an experienced Engineer - Inshop Technical Support to provide customer-facing technical support. You'll setup, troubleshoot, and diagnose access devices, ensuring excellent customer experience.

Key Responsibilities:

1. Technical Support: Provide in-shop technical assistance for access devices.
2. Device Setup: Configure and setup devices for customers.
3. Troubleshooting: Diagnose and resolve technical issues efficiently.
4. Customer Service: Deliver excellent customer experience through strong communication skills.

Requirements:

1. HND/BSc in Electrical, Electronics, Computer Science, Communication, or IT.
2. 1-2 years of experience in a similar role.
3. Knowledge of:
- WiFi, WiMAX, LTE
- TCP/IP and Networking
4. Experience with hardware/software troubleshooting.
5. Strong customer service skills.