Technical Support Volunteer
Lagos, Lagos
Posted 29 days ago
- Company:
- OnIt Innovations Limited
- Company Description:
- OnIt is revolutionizing access to essential services while empowering informal workers across Africa. As the continent’s leading digital platform for domestic and skilled services, we seamlessly connect users with trusted service providers, making it easier, faster, and more reliable to get things done. But we’re more than just a services platform, we’re a force for economic inclusion. Through our workforce empowerment arm, BlueVarsity, we equip thousands of informal workers, especially women, with digital literacy, vocational training, and workplace skills, transforming gig work into sustainable livelihoods. From laundry and cleaning to admin support and delivery, we are turning everyday skills into dignified careers, creating new income opportunities while enhancing productivity for businesses and households alike. Every service completed on OnIt is a step toward bridging the gap between convenience and empowerment, fostering financial inclusion, and uplifting underserved communities across Africa. We are eager to collaborate with organizations that share our vision of impact-driven growth.
- Contract Type:
- Remote
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Key Responsibilities:
Provide basic technical support for users accessing OnIt or BlueVarsity platforms
Respond to support tickets, chats, or messages from learners and customers
Troubleshoot minor system issues and escalate technical problems when needed
Prepare simple support documentation and FAQs for common issues
Work with the tech team to test new platform features and report bugs
Support onboarding and training sessions for users and internal team
Qualifications:
Experience in IT support, customer service, or user onboarding
Strong problem-solving and communication skills
Comfortable with web platforms, mobile apps, and digital tools
Familiarity with Google Workspace, WhatsApp, Zoom, or basic helpdesk tools
Patient, detail-oriented, and enthusiastic about helping others
