Technical Support Volunteer

Lagos, Lagos
Posted 8 days ago
Company:
OnIt Innovations Limited
Company Description:
OnIt is revolutionizing access to essential services while empowering informal workers across Africa. As the continent’s leading digital platform for domestic and skilled services, we seamlessly connect users with trusted service providers, making it easier, faster, and more reliable to get things done. But we’re more than just a services platform, we’re a force for economic inclusion. Through our workforce empowerment arm, BlueVarsity, we equip thousands of informal workers, especially women, with digital literacy, vocational training, and workplace skills, transforming gig work into sustainable livelihoods. From laundry and cleaning to admin support and delivery, we are turning everyday skills into dignified careers, creating new income opportunities while enhancing productivity for businesses and households alike. Every service completed on OnIt is a step toward bridging the gap between convenience and empowerment, fostering financial inclusion, and uplifting underserved communities across Africa. We are eager to collaborate with organizations that share our vision of impact-driven growth.
Contract Type:
Remote
Experience Required:
1 year
Education Level:
Bachelor
Number of vacancies:
1

Job Description

We are looking for a tech-savvy and proactive Technical Support Volunteer to provide first-line support to users, team members, and program participants across our platforms. From basic troubleshooting to helping learners navigate BlueVarsity, you’ll play a key role in ensuring a smooth digital experience for all stakeholders.

Key Responsibilities:
Provide basic technical support for users accessing OnIt or BlueVarsity platforms

Respond to support tickets, chats, or messages from learners and customers

Troubleshoot minor system issues and escalate technical problems when needed

Prepare simple support documentation and FAQs for common issues

Work with the tech team to test new platform features and report bugs

Support onboarding and training sessions for users and internal team

Qualifications:
Experience in IT support, customer service, or user onboarding

Strong problem-solving and communication skills

Comfortable with web platforms, mobile apps, and digital tools

Familiarity with Google Workspace, WhatsApp, Zoom, or basic helpdesk tools

Patient, detail-oriented, and enthusiastic about helping others