Operations manager

Responsible for overseeing and managing the Banks operational functions to ensure efficient and effective delivery of financial services to clients. Coordinate with other departments and drive initiatives to enhance operational performance and customer satisfaction.

KEY ROLES AND RESPONSIBILITIES
· Oversee the day-to-day operations including loan processing, client service, risk management and compliance.
· Monitor operational performance metrics and take corrective actions as needed to achieve operational goals
· Ensures the branch and vaults are opened and closed on a timely basis
· Supervise balances and troubleshoot ATM/debit card concerns
· Enhance customer service standards and ensure high levels of client satisfaction.
· Address and resolve operational issues and client complaints in a timely and effective manner.
· Monitor and report on financial performance related to operational activities.
· Ensure all operational activities comply with relevant laws, regulations and internal policies and adhere to the standards.
· Advice management on how to improve on the bank’s operation.
· Provide mentorship to members of the operations team by observing their daily activities and assisting them in solving complicated issues arising from errors in operations
· Supervise the daily operations to ensure a free flow process, and also supervise the execution of daily tasks
· Identify opportunities for process improvement best practices to enhance operational efficiency and service delivery.
· Collaborate with senior management to align operational goals with overall business objectives.
· Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
· Meets with staff regarding branch security and safety issues.
· Supervise and coordinate keeping of customers cheques
· Ensure proper internal controls are in place and functioning effectively.