Hausa Call Centre Executive

Job Description:
A Hausa Call Centre Executive at Skipper Eye-Q Hospitals will be responsible for handling customer interactions, particularly those involving Hausa speakers, to address inquiries, resolve issues, and provide information related to eye care services. Key responsibilities include handling inbound and outbound calls, scheduling appointments, and maintaining patient records.

Responsibilities:
Customer Service: Answering phone calls, responding to emails, and addressing inquiries from patients and potential patients, particularly those who speak Hausa.
Information Provision: Providing accurate information about eye care services, procedures, and appointment scheduling.
Appointment Management: Scheduling, rescheduling, and confirming appointments for patients, ensuring efficient use of clinic time.
Patient Record Management: Maintaining accurate and up-to-date patient records in the hospital's system.
Complaint Resolution: Addressing and resolving patient complaints and concerns professionally and efficiently.
Communication with Medical Staff: Collaborating with Consultants, Optometrists, Patient Relationship Executive and other clinical team members to ensure smooth patient care.
Follow-up: Making follow-up calls to patients to check on their well-being and satisfaction with services.
Data Entry: Accurately entering patient data into the hospital's system.

Requirements:
Language Proficiency: Fluency in both Hausa and English is essential for effective communication with patients.
Customer Service Skills: Excellent verbal and written communication skills, active listening, empathy, and patience are crucial.
Interpersonal Skills: Ability to build rapport with patients and handle sensitive information with care.
Computer Skills: Proficiency in using computer systems, including data entry, email, and potentially specialized hospital software.
Medical Knowledge: A basic understanding of eye care services and terminology is helpful.
Education: A degree in related field (e.g., health information management, public administration) may be preferred.
Experience: Some experience in a customer service or call center role is often required, and experience in a healthcare setting is a plus.
Attention to Detail: Ability to accurately record information and manage appointments.
Problem-Solving Skills: Ability to identify and resolve patient issues efficiently.
Teamwork: Ability to work effectively with other members of the healthcare team.
Time Management: Ability to manage multiple tasks and prioritize effectively.
Adaptability: Ability to adapt to changing situations and handle a high volume of calls.