Community Associate

Job Summary:
Serve as the primary point of contact, handling front desk operations, managing client inquiries, and actively driving sales of memberships and services to foster a vibrant and thriving community.

Key Responsibilities:
Conduct tours for prospective members, effectively showcasing facilities and services.
Actively engage with leads to convert inquiries into new membership sales.
Identify opportunities for upselling and cross-selling additional services to existing members.
Achieve sales targets for memberships, meeting room bookings, and other community services.
Manage incoming calls, emails, and general inquiries, providing accurate and timely information.
Handle mail and package reception, distribution, and outgoing mail services.
Maintain a tidy and professional reception area and common spaces.
Process payments for memberships and services accurately.
Maintain accurate records of member information and sales activities in the CRM system.

Required Qualifications & Experience:
First degree or HND in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a customer-facing role, with a strong emphasis on sales and/or reception duties.
Proven ability to meet sales targets.
Excellent proficiency in Microsoft Office Suite and experience with CRM software.
Familiarity with co-working spaces or community environments is a plus.

Skills:
Exceptional communication (verbal and written), strong interpersonal, sales acumen, customer service, organizational, and problem-solving.