Operations Manager
Remote, Lagos
Posted 17 days ago
- Company:
- Kisha Immigration
- Company Description:
- The company began in practice as a pro bono consultation and guidance service in 2016 before becoming a fully licensed company with an expanded reach and range of clients and services. This company was founded out of the immense passion of helping people find greener pastures and sharing in their joy when their dream becomes a reality.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Gender:
- Any
- Age:
- 28 to 38 years
- Number of vacancies:
- 5
Job Description
We are seeking an experienced Operations Manager with a background in immigration services to join our team. The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day operations of our immigration services department. The ideal candidate will have a deep understanding of immigration processes and regulations, exceptional organizational and leadership skills, and a commitment to delivering excellent service to our clients.
Responsibilities:
Team Management:
• Lead and supervise a team of immigration consultants, caseworkers, and administrative staff.
• Provide guidance, coaching, and mentorship to team members to ensure their professional growth and development.
• Foster a collaborative and positive work environment.
Process Improvement:
• Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
• Identify bottlenecks and implement solutions to streamline workflows.
• Stay up-to-date with changes in immigration laws and regulations to ensure compliance in all processes.
Client Services:
• Ensure exceptional client service by overseeing the processing of immigration applications, addressing client inquiries, and resolving issues.
• Monitor and maintain high client satisfaction levels.
Compliance and Documentation:
• Ensure that all immigration applications and related documentation are accurate, complete, and submitted promptly.
• Maintain a strong understanding of immigration laws and regulations to ensure compliance.
Reporting and Analysis:
• Prepare regular reports on departmental performance, key metrics, and progress toward goals.
• Analyze data to identify trends and make data-driven decisions.
Qualifications:
• Bachelor's degree in a related field (e.g., Immigration Law, Business Administration, Public Administration or social sciences) is preferred.
• Minimum of 5 years of experience in immigration services, with at least 3 years in a managerial or supervisory role.
• In-depth knowledge of immigration laws, regulations, and procedures.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to streamline processes and improve operational efficiency.