Head of Operations

We are seeking an experienced and dynamic Head of Operations to lead our hotel in Lafia. The ideal candidate will be responsible for overseeing all operational aspects of the hotel, ensuring excellence in guest service, and driving operational efficiency.

Key Responsibilities:

- Operational Leadership: Oversee daily hotel operations, ensuring all departments function smoothly and efficiently.
- Guest Experience: Maintain high standards of guest satisfaction by implementing service protocols and addressing guest feedback.
- Budget Management: Develop and manage operational budgets, ensuring alignment with financial goals.
- Team Development: Lead, mentor, and develop departmental managers and staff, fostering a collaborative and motivated work environment.
- Strategic Planning: Collaborate with senior management to develop and implement strategic plans that enhance hotel performance.
- Quality Assurance: Ensure compliance with health, safety, and quality standards across all operations.
- Vendor Management: Manage relationships with suppliers and service providers to optimize operational efficiency.
- Performance Metrics: Monitor and analyze operational performance metrics, implementing improvements as needed.

Qualifications

- A bachelor’s degree in Hospitality Management will be an advantage, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel operations, with at least 2 years in a management role.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
- Excellent problem-solving and decision-making abilities.
- Proven experience in budget management and financial analysis.
- Exceptional communication skills, both verbal and written.
- Knowledge of hospitality industry standards and best practices.