IT Support
Kosofe, Lagos
Posted 16 days ago
- Company:
- Mwanga
- Company Description:
- About Mwanga Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.
- Contract Type:
- Internship
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Work mode: On-site
Location: Maryland, Lagos
Job Description
Provide technical assistance with computer hardware and software.
Resolve issues for staff via phone, in person, or electronically.
Perform hardware and software installations, configurations and updates as needed
Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Execute maintenance upgrades.
Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
Resolve technical issues in a timely manner using available resources within the company.
Ensure that each support issue and resolution is adequately documented.
Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.
Requirements / Qualifications / Skills
Minimum of B.Sc. / HND Qualification.
0 - 2 years’ experience in IT support role.
Proficient use of Microsoft office.
Previous experience in a debt recovery agency will be an added advantage.
Must possess problem-solving skills
Should be teachable and a fast learner.