Marketing Officer (Financial Services)

Position: Marketing Officer
Industry: Financial Services (Corporate Finance and Alternative Asset Management)
Location: Lagos, Nigeria
Job Type: Full-Time (On-site)
Budget: NGN 200,000 plus Monthly

Job Description (Summary)
As a Marketing Officer, you will be responsible for seeking and engaging prospective clients, promoting financial products and services, and ensuring customer satisfaction. You will also be involved in sales, customer education, market intelligence gathering, and regulatory compliance adherence.
Sales and Customer Engagement:
Seek and engage prospective clients, providing necessary product and service information.
Guide customers on using the company’s mobile application and digital products.
Actively pursue new sales opportunities through cold calling, networking, and referrals.
Update customers on rate changes and promotional offers.
Customer Support and Documentation:
Assist the customer service team with KYC document collection and review.
Aid the Collections and Recovery team in engaging defaulting customers.
Attend to customers and escalate their complaints for quick resolution.
Market Intelligence and Compliance:
Stay updated on trends in digital financial products and share insights for business improvement.
Gather market intelligence to enhance the company’s offerings.
Maintain awareness of lending and investment policies, ensuring all sales align with company regulations.
Ensure compliance with all applicable regulatory laws and guidelines.
Performance Management and Reporting:
Maintain awareness of personal targets and strive to achieve them.
Conduct frequent client engagements to assess satisfaction and recommend improvements.
Participate in monthly performance reviews and present achievements.
Perform any other duties as required by the management.

Required Competencies:
Knowledge of sales principles and customer service best practices.
Excellent interpersonal skills.
Market intelligence gathering and analysis.
Understanding of financial services products.
Strong analytical and numeracy skills.
Business development and revenue generation.
Proficiency in Microsoft Office tools.
Effective communication skills (written and verbal).
Compliance and risk awareness.
Ability to work in a high-pressure environment.
Goal-oriented with a strong drive for success.

Required Qualifications & Experience
Bachelor's Degree in Business Administration, Marketing or similar fields.
At least 2 years Marketing experience in a corporate establishment.
Experience in a bank or similar financial institution is an advantage.
Excellent interpersonal skills
Good understanding of sales principles and customer service practices
Good knowledge of financial services products and services.
Ability to collaborate and function in a team.
Goal-oriented with a drive for success.
Strong willingness to learn and develop.
Good analytical and numerate skills.
Ability to multitask and function in a high-pressure environment.
Excellent written and verbal communication skills.