Customer Service Agent
Amuwo odofin, Lagos
Posted yesterday
- Company:
- Jtechtrade
- Company Description:
- Jtechtrade is an online financial service provider that allows you to trade(buy and sell) digital assets such as giftcards and cryptocurrencies. The Dream was birthed in year 2018 but Jtechtrade became a reality in 2019 and ever since then we have digital financial assets to both Merchants and Users of our platform and gaining a vast knowledge and experience on how the Digital space has paved way for a digital financial revolution. Our platform is designed with our Users in mind, it has a high anti-cyber security technology system making it safe and secured which also makes our payment system fast and reliable.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Number of vacancies:
- 2
Job Description
Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
- Salary:
- ₦90,000.00 Monthly
