Customer Support Representative

Job Description
We are hiring a proactive and empathetic Customer Support Specialist to join our dynamic team at BananaCrystal. The ideal candidate will be responsible for delivering top-notch customer service, handling user inquiries, and ensuring a seamless support experience. If you're passionate about solving problems and helping people, this role is for you.

Key Responsibilities:
Provide prompt, professional, and friendly support to customers via email, chat, and social platforms.
Troubleshoot user issues and escalate complex problems to the relevant departments.
Understand and communicate product features and updates effectively.
Maintain accurate records of customer interactions and resolutions.
Identify customer pain points and provide feedback to internal teams for product improvement.
Develop and update self-service resources like FAQs and knowledge base articles.
Support user onboarding and guide users through various product features.

Requirements:
0 - 2 years of experience in a customer support or client-facing role, preferably in tech or fintech.
Strong written and verbal communication skills.
Excellent problem-solving abilities and attention to detail.
Tech-savvy and comfortable with customer support tools and platforms.
Friendly, patient, and professional in communication.
Self-motivated and able to thrive in a remote work environment.

Preferred Skills:
Understanding of fintech platforms or digital services.
Experience supporting a tech-savvy customer base.