Client Service And Administrative Officer

Responsibility

•Identify and assess customers needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Ability to work unsupervised
•proficient in inventory and stock management skills
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•Keep records of customer interactions, process customer accounts and file documents
•Follow communication procedures, guidelines and policies
•Take the extra mile to engage customers
•Answer and direct phone calls
•Organize and schedule appointments
•Plan meetings and take detailed minutes
* Preparing regular scheduled reports
•Develop and maintain a filing system
•Update and maintain office policies and procedures
•Order office supplies and research new deals and suppliers
•Maintain office neatness

Requirement

•Proven experience as an Administrative Assistant,Customer service representative or any other related role’s
•Knowledge of office management systems and procedures
•Working knowledge of office equipment.
•Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
•Minimum of 2years proven work experience
•Strong phone contact handling skills and active listening
•Familiarity with CRM systems and practices
•Customer orientation and ability to adapt/respond to different types of characters
•Excellent communication and presentation skills
•Ability to multi-task, prioritize, and manage time effectively

Location: Lekki
Remuneration: 150,000- 180,000 Monthly