Customer Service Engineer for Photocopiers Multi-functional devi
Port Harcourt, Rivers
Posted over 30 days ago
- Company:
- Ipnx nigeria
- Company Description:
- IpNX is one of Nigeria's fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 50
Job Description
Job Title: Customer Service Engineer
Salary: Negotiable
Location: Port Harcourt city.
Responsibilities
• Mandatory regular/scheduled client visits – Lease/Click, AMC, New Installations & Final sign-off
• Installation and maintenance of MFPs
• Networking of Kyocera MFPs and management of printer servers and database.
• Corrective and preventive maintenance of MFP
• Ensure monthly Preventive Maintenance plans are strictly adhered to
• To provide BASIC LEVELS of Technical Support
• Adept at maintaining focus on achieving bottom-line results
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Requirements
• A minimum of BSc/HND in computer engineering, computer science, electronics, or any related field.
• A minimum of 4 years working experience in a customer service engineer role or similar position, preferably in photocopiers, MFPs, or networking.
• Age bracket within 24 -34 years
• Additional technical certifications or vocational training in electronics, IT, or related fields would be an advantage.
• Communication via emails, WhatsApp, customer resource Service Software package & other communication methods as and when required.
• Good customer satisfaction record.
• Experienced & skilled at building relationships across organizations Exceptional report writing and
• Interpersonal communication skills
• Willingness to travel to client sites as needed.
• Females are encouraged to apply
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