Concierge

Job Summary:

The Concierge is responsible for providing exceptional guest service and personalized assistance to enhance the overall guest experience. This role involves anticipating guest needs, offering recommendations, and facilitating arrangements for various services and activities. The Concierge acts as a knowledgeable resource for guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
Guest Assistance: Greet guests warmly and offer assistance with inquiries, requests, and concerns.
Information Resource: Provide information about local attractions, dining options, transportation, chauffeur and entertainment, tailored to guest preferences.
Reservations and Arrangements: Manage reservations for dining, tours, transportation, chauffeur and other activities, ensuring a seamless experience for guests.
Special Requests: Handle special requests such as arranging flowers, gifts, or unique experiences, ensuring attention to detail and guest satisfaction.
Problem Solving: Address and resolve guest complaints or issues promptly and professionally, maintaining a positive attitude.
Collaboration: Work closely with other departments (e.g., housekeeping, front desk) to ensure cohesive service delivery and guest satisfaction.
Knowledge Development: Stay informed about local events, attractions, and changes in the hospitality industry to provide up-to-date recommendations.
Security Awareness: Monitor guest access and security, ensuring a safe environment for all guests.
Upselling: Promote hotel services and amenities to enhance the guest experience and drive revenue.