Customer Service Rep (Kaduna)
Kaduna, Kaduna
Posted 16 days ago
- Company:
- BEST SERVICE RAYA
- Company Description:
- Multinational Company specialized in Distribution, Retail and After Sale Operating in Nigeria since 2008, headquartered in Egypt
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Job Title: Customer Service Rep
Location: Kaduna
Employment Type: Full-time
Job Description
o Responsible for providing exceptional service to our customers, addressing inquiries and concerns, and ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities
o Maintaining a positive, empathetic, and professional attitude toward customers at all times.
o Responding promptly to customer inquiries.
o Communicating with customers through various channels.
o Acknowledging and resolving customer complaints.
o Keeping records of customer interactions, transactions, comments, and complaints.
o Communicating and coordinating with colleagues as necessary.
o Providing feedback on the efficiency of the customer service process.
o Ensure customer satisfaction and provide professional customer support.
Requirements
Must posses OND/HND/BSC degree in relevant field.
o Must reside in Kaduna (Kaduna and environs)
o Available to work Mondays - Saturdays
o Must have customer service background